Identity | Payment Options
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You're welcome to pay your total amount due, in cash or using your credit or debit card, at the cash desk in any IDENTITY store. Selected stores are open seven days a week, so you're free to pay your account on any day that suits you... even Sunday!

You can pay your account from your bank’s online website or by using your banking app. We are a preloaded beneficiary with all banking institutions, so it is best to select IDENTITY from the approved list of preloaded beneficiaries;

Setting up IDENTITY as a Preloaded Beneficiary:

  1. Simply register with your bank online
  2. Select IDENTITY from the list of preloaded beneficiaries
  3. Use your 14-digit account number in the beneficiary payment reference field.

Beneficiary Name to select when making a payment: ·

Please note the following regarding payment by debit order:
IDENTITY reserves the right to cancel a debit order after the bank returns it for the second time as a result of "No funds available".
Applications for debit orders and requests for the cancellation of debit orders will be accepted by IDENTITY in store, e-mail, or by calling our Customer Call Centre.

If you prefer to pay via EFT, use the below Bank Account details relevant to the country where you live: Be sure to use your 14-digit IDENTITY Account Number as the reference number. You can find your account number on your monthly account statement. Always double check your reference number is captured correctly.

SOUTH AFRICA Banking Details:

BOTSWANA Banking Details

NAMIBIA Banking Details

SWAZILAND Banking Details

You can now pay your IDENTITY account using EasyPay at stores that accept EasyPay, including Shoprite, Checkers, Pick ‘n Pay, Spar and Woolworths; or online at; or via the EasyPay customer app.
This is how EasyPay works:
• Send a FREE SMS with your 14-digit IDENTITY account number to 45125 to receive a unique reference number to use to pay your account.
• Identity may also send you an SMS or e-mail with a specific unique reference number to use to pay your account.
• When you go to the store, provide this unique reference number to the cashier.
• This is a new service; the store might not know that you can pay your IDENTITY account using EasyPay. That’s Okay - simply ask them to use the unique EasyPay reference number from your SMS or E-mail.
• The cashier must enter this unique EasyPay reference number.
• You will be asked for your name and phone number.
• The payment will be processed.
• A receipt will print with EasyPay Identity, amount paid, payment reference number and transaction reference number.
• Please keep the receipt as proof of payment.

For more on electronic payments, please contact your bank directly on one the following numbers:

ABSA 0800 41 41 41
BOE/NBS 0860 13 13 33
Capitec 0860 10 20 43
FNB 0800 111 722
Nedbank 0860 555 111
Permanent Bank 0860 555 222
Saambou 0860 139 555
Standard Bank 0860 123 000
Mercantile Contact local branch