Account payments made easy!
You can now pay your account on our website using your credit card.
Register your account now or login to get started PAY NOW.
Please note the following regarding payment by debit order:
- Identity processes debit orders on a daily basis. You may choose any date for the debit order to be activated excluding the 7th to the 14th of each month, when our monthly statements are run.
- You may choose to pay the full balance or monthly installments, which refers to the total amount due.
- Currently, debit orders may only be activated on savings, transmission and cheque accounts. Identity will only process debit orders from South African banks and certain Namibian bank accounts.
- If a debit order is unpaid, an administration fee (as decided upon from time to time by Identity) will be charged to your Identity account along with the outstanding amount.
- Banks do not process debit orders over weekends and bank (public) holidays. In such instances, the debit will be deducted on the next working day.
- Identity reserves the right to cancel a debit order after the bank returns it for the second time as a result of "No funds available".
- Applications for debit orders and requests for the cancellation of debit orders will be accepted by Identity in store, in writing (by fax or e-mail) or by calling our Customer Call Centre on 0861 433 684 or +27 21 460 2400.
Online Banking – Electronic Funds Transfer (EFT) or ATM
You can pay your account from your bank’s online website or by using your banking app.
It's best to select Identity from the approved preloaded beneficiary list;
If you prefer use these Bank Account details:
- Standard Bank – Current Account
- Account Name: IDENTITY
- Account No: 070296227
- Branch Code: 051001
- Reference: Please use your 14-digit Identity Account Number as the reference number. You can find your account number on your statement or the front of your account card.
- If you don’t know your Account Number, please use your South African Identity Number as the reference number.
- Always double check your reference number is captured correctly.
For more on electronic payments, please contact your bank directly on one the following numbers:
Identity – Setting up a Beneficiary
NEDBANKStep 1: Login to your Nedbank “Money App” online banking
Step 2: Select the “Recipients” option in the top menu bar
Step 3: Select the “Add a new Recipient” option
Step 4: Select the “Bank Approved” section underneath the search block
Step 5: Under the “search recipients” window on the right select “Bank- Approved”
Step 6: Type in “Identity” in the search box and select “Identity Retailing”
Step 7: Select “Edit or Add Details”
Step 8: Under , “Your reference” type in your own reference that will be displayed on your Bank statement
Step 9: Under “Their reference” type in your 14-digit Identity account number, this number you will find on your card or on your statement
Step 10: Select “Save to my recipients”
Step 11: You will receive an “Approve it Message” on your cellphone, select 1 to accept
You are now ready to make a payment by selecting the Pay option!
FNB
Online Profile
Step 1: Login to your online banking profile
Step 2: Select Payments
Step 3: Select Recipients
Step 4: Select Add
Step 5: Select your default banking account
Step 6: Select A Public Recipient
Step 7: Select “Search” and type Identity Electronic Payments and continue
Step 8: Enter Identity under Recipient name
Step 9: Under “Recipient reference” type in your 14-digit Identity account number, this number you will find on your card or on your statement
Step 10: Enter your own reference in the ‘Own reference’ section
Step 11: Select Continue
Step 12: Select confirm if the reference details are correct
Step 13: Confirm the transaction on your banking app
Step 14: Select Finish
Identity has now been loaded as beneficiary.
STANDARD BANK
Step 1: Login to your online or mobile banking profile
Step 2: Select Transact
Step 3: Select Pay
Step 4: Select Add new beneficiary
Step 5: Select A bank-approved company
Step 6: Search IDENTITY RETAILING (PTY) LTD and select
Step 7: Under “Their reference” type in your 14-digit Identity account number, this number you will find on your card or on your statement
Step 8: Enter your own reference in the ‘My reference’ section
Step 9: Select Review
Step 10: Select confirm if the reference details are correct
Step 11: Enter OTP (One Time Password) sent to you via SMS
You’re done! The beneficiary has been added and you can now pay your account.
Capitec
Step 1: Login to your online or mobile banking profile by entering your remote banking PIN to sign in
Step 2: Select Transact
Step 3: Select Payments
Step 4: Select Continue
Step 5: Select Add Beneficiary
Step 6: Select Capitec-registered*
Step 7: Select “Identity” from the dropdown’ menu
Step 8: Under “Account number” type in your 14-digit Identity account number, this number you will find on your card or on your statement
Step 9: Select Next
Step 10: Select Yes when asked if you want to create a beneficiary for “Identity”
Step 11: Enter your remote Banking PIN
Select Pay and follow the prompts
ABSA
Step 1: Login to your online or mobile banking profile
Step 2: Select Pay
Step 3: Select Pay new beneficiary
Step 4: Select Pay a bill
Step 5: Enter Institution Name – Identity Retailing
Step 6: Enter Account holder’s name (your name)
Step 7: Enter Bill account number - type in your 14-digit Identity account number, this number you will find on your card or on your statement
Step 8: Enter Reference for my statement – this is your own reference number that will appear on your bank statement
Step 9: Select next and continue
To find out more about Internet payments, please contact your bank at one of the following numbers:
| ABSA | 0800 41 41 41 |
| BOE/NBS | 0860 13 13 33 |
| Capitec | 0860 10 20 43 |
| FNB | 0800 111 722 |
| Nedbank | 0860 555 111 |
| Permanent Bank | 0860 555 222 |
| Saambou | 0860 139 555 |
| Standard Bank | 0860 123 000 |
| Mercantile | Contact local branch |
Easypay Payments
Some customers can now pay their account using EasyPay at stores that accept EasyPay. These include Shoprite, Checkers, Pick 'n Pay and Woolworths.
This is how it works:
- Identity will send you an SMS or E-mail with a specific unique reference number to use to pay your account.
- When you go to the store, provide this unique reference number to the cashier.
- This is a new service, the store might not know that you can pay your Identity Account using EasyPay. That’s Okay - simply ask them to please use the unique reference number from your SMS or E-mail.
- The cashier must enter this unique reference number.
- You will be asked for your name and phone number.
- The payment will be processed.
- A receipt will print with EasyPay Blkads, amount paid, reference number and transaction reference number. Blkads is the code we are using – it is the CORRECT code
- Please keep the receipt as proof of payment.
Cash Desk In Store
You're welcome to pay your installment, in cash or using your credit or debit card, at any Identity store. Selected stores are open seven days a week, so you're free to pay your account on any day that suits you... even Sunday!
OZOW
You will be sent an OZOW payment link which you can access from your smartphone or computer. Put in the amount you need to pay.
Select the bank where you have an online account.
You will be asked for your online banking login details.
The OZOW platform is safe and secure, so you can comfortably enter the login details.
Follow the same login steps as you do with your existing online banking login steps.
Select the account you want to pay from.
Authenticate using the OTP or APP authentication.
Payment is processed and you will be shown a success notification.
